Adding new members impacts the culture and dynamics of the team and recently the PPMC has added several new people. One of my favorite management books is , by Patrick Lencioni, which has helped us on this journey. The book provides a roadmap to creating a culture where not only the work thrives, but so do the people.
The second dysfunction of any team is the 鈥渇ear of conflict.鈥� Let鈥檚 dive in.
We鈥檝e all been in meetings when the real conversation happens AFTER the meeting. These
parking lot, or hallway conversations, are often where frustrations, concerns, and
fears are shared鈥ut not in the actual meeting. Handling conflict and truly accepting
differing opinions is a challenge for most organizations, and society as a whole.
One only needs to look at the societal divide and realize we struggle with handling
conflict in healthy, productive ways. The same is true for our teams. Power struggles
and the fear of being uncomfortable often lead to a 鈥渇alse sense of harmony鈥� instead
of a deeper level of discussion, analysis, and compromise to reach a better decision.
When your team trusts each other (remember Dysfunction #1?), there is understanding that conflict is healthy, and even needed, to move an organization forward. Teams can disagree openly and understand that it鈥檚 not personal 鈥� it鈥檚 in search of the best outcome. Healthy conflict can only occur when team members do not fear retribution when they speak up.
So how can we all begin accepting healthy conflict openly and respectfully? Here are a few tips from Lencioni鈥檚 book:
- Trust is essential 鈥� see Misty鈥檚 first blog in this series
- Give team members permission in real-time that it鈥檚 okay to have conflict or disagree with leaders and team members. Name it and demonstrate it.
- Ask for dissenting opinions or someone to be 鈥渄evil鈥檚 advocate.鈥�
- Utilize personality assessments to better understand one another and how each team member handles conflict
What steps will you take to have healthy conflict with your team?
Stay tuned into the PPMC newsletter and website for upcoming blogs in this series.
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Don't Miss This!
Patrick Lencioni will speak on The Six Types of Working Genius at the on November 16. Team PPMC would love to see you and your organization at the event so we can learn and discuss together!