TIPS FOR MANAGING CONFLICT
Start.
1. Get in the right mindset
Your response to the conflict can increase or decrease the intensity of the problem.
Be sure to provide an objective or neutral point of view.
Plan how you are going to work with the other party to achieve resolution.
2. Analyze the conflict
What triggered the conflict?Who are you angry with?
What are you not getting that you want?
What are you afraid of losing?
Is your conflict/anger accurate or over exaggerated?
How can your conflict be resolved?
3. Address the conflict
Use "I" statements to express yourself.
Take ownership of your role in the problem.
Agree to disagree if needed.
4. Focus on the future
Create an agreement with goals on how to solve the problem. Be specific when problem
solving or creating agreements.
Create a plan to address the present conflict and those that may come up in the future.
5. Use your resources
Resources on campus include: Housing and Residence Life Resident Assistants, Student
Conduct & Community Standards, or University Police.
If you ever feel unsafe due to conflict, consider making a report to Student Conduct
& Community Standards at wichita.edu/reportit or calling University Police at
316-978-3450
End.